The airline/airport industry worldwide is in great need of a 100% customer-centered focus as will be proposed.  GPT4 described industry needs this way.

 

In today's digital era, characterized by immediate satisfaction and streamlined processes, the air travel

sector is riddled with challenges that demand transformation. From subpar customer service,

extensive queues, and frequent cancellations and delays to the notorious overbooking strategies,

there is a growing need for a comprehensive overhaul in the industry.